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Common questions about MSPs, explained clearly
A Managed Services Provider manages the day-to-day operations of an organization’s contingent or external workforce program. This can include staffing suppliers, requisitions, compliance, workforce processes, supplier performance, invoicing, reporting, and program optimization.
An MSP is the service and management layer behind a contingent workforce program. A VMS is the technology used to manage and track workforce activity. Organizations often use both together: the MSP manages the program while the VMS provides the workflows, automation, and data.
Companies typically consider an MSP when their external workforce becomes difficult to manage across multiple suppliers, locations, rates, processes, invoices, and compliance requirements.
Not necessarily. An MSP typically coordinates and manages the staffing supplier ecosystem rather than simply replacing it. The objective is to create consistent processes, supplier accountability, and centralized program management.
HR, Procurement, Finance, Operations, hiring managers, and executive leadership can all benefit from greater workforce visibility and more consistent external labor processes.
